SHIPPING & RETURNS

Shipping and Processing Times

Orders are processed and shipped within 3-5 business days.

Re-Delivery Policy

If the courier is unable to deliver your order after 3 attempts, the package will be returned to our warehouse and you will be charged a re-delivery fee. The re-delivery fee will be the same as the postage charges listed in item No.1.

Return & Exchange Policy

We are committed to providing you with products of the finest quality.

Only damaged/faulty products or incorrect goods sent will be entitled for return or exchange. You may exchange your goods if the products in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. Exchange of goods is valid within 48 hours from goods received.

We only accept exchanges of equal or higher value. Where exchanges are of higher value, you must pay the difference in payment amount via direct bank transfer and contact us with proof of deposit for our reference before we courier the exchanged goods to you.

Kindly inform Customer Service before returning the item otherwise the request will not be processed. Sale or promotional items are not eligible for return and exchange.

Customers would have to bear the postage fees for shipping item(s) back to us during the return process, we will refund a maximum of $3.00 for your return shipping charges to your account.

Please provide the return parcel tracking number for all items.

Please allow 14 working days for this process to be completed.

Refund will based on customer actual paid - Final payment to refund, voucher cannot change into cash term.

For customer service or inquiries on shipping issues:

Please contact us at Tel: 65- 88995760 or hello@purity.studio

Our customer service will contact you during working days and hours.